Contact – OMG Herbal Tea

GENERAL

DO YOU OFFER FREE SAMPLES?

Unfortunately we do not offer free product samples on request.

From time to time we may send out new product samples with orders but this cannot be guaranteed.

Our smallest size is 3g which is a great size if your wanting to sample a product.

WHAT IS YOUR STRONGEST BLEND?

Gold Caution is currently our strongest blend

Go to Gold Caution

POSTAGE

I HAVE ENTERED THE WRONG ADDRESS AT CHECKOUT, WHAT NOW?

If your address is incorrect, and delivered to a different address:

we are not liable or obligated to replace the order.

If the address is incorrect and returned to the warehouse:

there will be an $8 repacking fee and $16 reposting fee. your order will not be resent until the original order has been received the fee’s have been paid.

I have placed an order, when will it be sent?

Orders placed before 4pm AEST will be dispatched the next day.

Orders placed after 4pm AEST will be processed the next business day and dispatched the following business day.

Please note:

Our operating times are Monday – Friday 9am – 5pm

We DO NOT process orders on weekends OR public holidays.

Please refer to Christmas and Easter closure dates.

Where is my tracking?

Your tracking will be updated after 12pm AEST, Monday – Friday.

IMPORTANT! If you have not received an email please double check your junk/spam mail.

It is taking longer than expected... why?

There may be a disruption that impedes the ability of Australia Post to deliver on time.

View Domestic delivery disruptions and service updates HERE

RETURNS

I did not receive my order!

Do you offer refunds?

Contact Us

FAQS

GENERAL

POSTAGE

RETURNS

NEWSLETTER

HOLIDAY TRADING

CLOSED: December 25th, 26th, 31st & January 1st