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PREMIUM QUALITY DAMIANA HERBAL TEA

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FAQS

GENERAL

DO YOU OFFER FREE SAMPLES?

Unfortunately we do not offer free product samples on request.

From time to time we may send out new product samples with orders but this cannot be guaranteed.

Our smallest size is 3g which is a great size if your wanting to sample a product.

WHAT IS YOUR STRONGEST BLEND?

Gold Caution is currently our strongest blend

Go to Gold Caution

POSTAGE

I have placed an order, when will it be sent?

Orders placed before 12pm AEST will be dispatched the same day.

Orders placed after 12pm AEST will be processed and dispatched the next business day.

Please note:

Our operating times are Monday – Friday 9am – 5pm

We DO NOT process orders on weekends OR public holidays.

Please refer to Christmas and Easter closure dates.

Where is my tracking?

Please ensure you enter the correct email details at checkout to ensure you receive all order details and updates. If you have not received your tracking number, please check your junk/spam folder.

If you have your tracking number but it has not updated please rest assured your parcel is still moving towards the delivery address, even if no scans have appeared recently.

You’ll see updates as your parcel moves through key checkpoints in the delivery journey on our tracking tool or the AusPost app.

For parcel delivery time estimates, visit domestic delivery times.

Delayed parcels

If your parcel doesn’t arrive on the expected delivery date, it doesn’t mean your parcel won’t arrive or that it’s gone missing. Most delayed parcels arrive within 5 days of the expected delivery date.

If your parcel hasn’t arrived and it’s been 10 business days since the expected delivery date, please contact us and we will raise an enquiry with AUST POST on your behalf.

It is taking longer than expected... why?

Delayed parcels

If your parcel doesn’t arrive on the expected delivery date, it doesn’t mean your parcel won’t arrive or that it’s gone missing. Most delayed parcels arrive within 5 days of the expected delivery date.

If your parcel hasn’t arrived and it’s been 10 business days since the expected delivery date, please contact us and we will raise an enquiry with AUST POST on your behalf.

You can get the expected delivery date by tracking your parcel using the AusPost app or Aust Post online tracking tool.

Please see Aust Post domestic updates for info on the latest issues affecting deliveries within Australia.

I HAVE ENTERED THE WRONG ADDRESS AT CHECKOUT, WHAT NOW?

If your address is incorrect, and delivered to a different address:

we are not liable or obligated to replace the order.

If the address is incorrect and returned to the warehouse:

there will be an $8 repacking fee and $16 reposting fee. your order will not be resent until the original order has been received the fee’s have been paid.

RETURNS

I did not receive my order!

If your parcel doesn’t arrive on the expected delivery date, it doesn’t mean your parcel won’t arrive or that it’s gone missing. Most delayed parcels arrive within 5 days of the expected delivery date.

If your parcel hasn’t arrived and it’s been 10 business days since the expected delivery date, please contact us and we will raise an enquiry with AUST POST on your behalf.

If your order is deemed “lost in transit” by Australia Post we will send a replacement order.

Do you offer refunds?

We DO NOT offer refunds. If you are not 100% happy with your purchase, please contact us within 3 days of receiving your order and we will organise for the product to be returned. If we deem the product to be unsatisfactory and not to the standard advertised we will replace your order.

OUR RIGHT TO REFUSE SERVICE: OMG staff reserve the right to refuse service to customers who are abusive, irrational, or continually harass or heckle staff via, (but not limited to) email, sms, phone call etc. If a staff member feels threatened or unfairly mistreated: Your order will not be dispatched. Your (undispatched order) payment will be refunded. Future order attempts will be declined.

NEWSLETTER

Stay up to date with new blends, announcements, offers, and more!

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OPENING HOURS:

MON-FRI – 9AM-5PM

SAT/SUN – CLOSED

PUBLIC HOLIDAYS – CLOSED

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