ORDERS PLACED BEFORE 12PM AEST WILL BE DISPATCHED THE SAME DAY.
ORDERS PLACED BEFORE 12PM AEST WILL BE DISPATCHED THE SAME DAY.
Please find our most commonly asked questions below! If you do not see the answer to your question please ask us in the message box below so we can update our FAQ’s.
If you are asking the question, we’re sure there are others would like to know too!
The products sold on this website, including Damiana herbal tea, are offered as botanical herbal blends only.
These products are not intended to diagnose, treat, cure, or prevent any disease, and no therapeutic claims are made.
Damiana is not evaluated by the Therapeutic Goods Administration (TGA) and is not listed on the Australian Register of Therapeutic Goods (ARTG). Therefore, these products are not approved for therapeutic use in Australia.
By purchasing, you acknowledge that the product is being used for general wellness, aromatherapy, or recreational herbal tea purposes, and not as a therapeutic treatment.
Please consult a healthcare professional before using any herbal product, especially if you are pregnant, breastfeeding, or taking medications.
Products are labeled and sold in accordance with the Australia New Zealand Food Standards Code and Australian Consumer Law.
Ingredients:
Damiana (Turnera diffusa) dried herb
What is Damiana (Turnera diffusa):
Turnera diffusa, known as damiana, is a shrub native to southern Texas in the United States, Central America, Mexico, South America, and the Caribbean. It belongs to the family Passifloraceae. Damiana is a relatively small, woody shrub that produces small, aromatic flowers. It blossoms in early to late summer and is followed by fruits that taste similar to figs. The shrub is said to have a strong spice-like odor somewhat like chamomile, due to the aromatic compounds present in the plant.
Turnera diffusa (Damiana) is an herbal supplement reported to improve sexual libido, treat headaches, it is a natural anti-depressant, eases constipation, and has amazing restorative properties.
Consult your doctor prior to taking this supplement if you are pregnant, breastfeeding or have any underlying health conditions..
Unfortunately we do not offer free product samples on request.
From time to time we may send out new product samples with orders but this cannot be guaranteed.
Our smallest size is 3g which is a great size if your wanting to sample a product.
Gold Caution is currently our strongest blend
Go to Gold Caution
OMG staff reserve the right to refuse service to customers who are abusive, irrational, or continually harass or heckle staff via, (but not limited to) email, sms, phone call etc.
If a staff member feels threatened or unfairly mistreated:
The estimated delivery time for EXPRESS POST is:
Reference: Domestic delivery times – Australia Post (auspost.com.au)
Orders placed before 12pm AEST will be dispatched the same day.
Orders placed after 12pm AEST will be processed and dispatched the next business day.
Please note:
Our operating times are Monday – Friday 9am – 5pm
We DO NOT process orders on weekends OR public holidays.
Please refer to Christmas and Easter closure dates.
Check your junk/spam folder.
Please ensure you enter the correct email details at checkout to ensure you receive all order details and updates. If you have not received your tracking number, please check your junk/spam folder.
Tracking has not updated
If you have your tracking number but it has not updated please rest assured your parcel is still moving towards the delivery address, even if no scans have appeared recently.
You’ll see updates as your parcel moves through key checkpoints in the delivery journey on our tracking tool or the AusPost app.
For parcel delivery time estimates, visit domestic delivery times.
Delayed parcels
If your parcel doesn’t arrive on the expected delivery date, it doesn’t mean your parcel won’t arrive or that it’s gone missing. Most delayed parcels arrive within 5 days of the expected delivery date.
If your parcel hasn’t arrived and it’s been 10 business days since the expected delivery date, please contact us and we will raise an enquiry with AUST POST on your behalf.
Delayed parcels
If your parcel doesn’t arrive on the expected delivery date, it doesn’t mean your parcel won’t arrive or that it’s gone missing. Most delayed parcels arrive within 5 days of the expected delivery date.
If your parcel hasn’t arrived and it’s been 10 business days since the expected delivery date, please contact us and we will raise an enquiry with AUST POST on your behalf.
You can get the expected delivery date by tracking your parcel using the AusPost app or our online tracking tool.
Please see Aust Post domestic updates for info on the latest issues affecting deliveries within Australia.
Australia Post provide an ‘expected delivery date’ for many of the items they deliver.
To make sure the date they give you is as accurate as possible, they need to know a few details about the item, including:
Why Australia Post can not provide a delivery estimate
For some items – although the address is on the parcel – our tracking system doesn’t have the information it needs to calculate an expected delivery date.
This might be because:
How to check your ‘expected delivery date’
If your item fits one of the scenarios where Australia Post can’t automatically generate an expected delivery date, they can still provide an estimate. You’re able to do this by entering your postcode on there tracking tool.
we are not liable or obligated to replace the order.
there will be an $8 repacking fee and $16 reposting fee. your order will not be resent until the original order has been received the fee’s have been paid.
If your parcel doesn’t arrive on the expected delivery date, it doesn’t mean your parcel won’t arrive or that it’s gone missing. Most delayed parcels arrive within 5 days of the expected delivery date.
If your parcel hasn’t arrived and it’s been 10 business days since the expected delivery date, please contact us and we will raise an enquiry with AUST POST on your behalf.
If your order is deemed “lost in transit” by Australia Post we will send a replacement order.
Upon Receipt of your order, if you find that you have ordered the wrong product from our website; Then you may return the item(s) to us unused, in its original packaging and in a re-saleable state within 3 days of delivery for a replacement.
PLEASE NOTE: the cost postage fee’s of both the return and new postage will be at the cost of the customer.
Prior to shipping any product back to us for the purposes of return you must receive written advice from us.
Please ensure that you only return products to us that you have purchased from us and also be aware that every product supplied by us is able to be identified by unique identifiers used by us prior to shipping our products to you.
We will not warrant any part that was purchased anywhere else other than OMG and only by the original purchaser of the product itself.
Unfortunately, no, we do not offer refunds. If you are not 100% happy with your purchase, please contact us within 3 days of receiving your order and we will organise for the product to be returned. If we deem the product to be unsatisfactory and not to the standard advertised we will replace your order.
Payments can be made securely through the OMG Herbal Tea website using Shopify Global Gateway Service that accepts all major cards.
Please note. This is the only accepted method of payment
Making payments through Shopify is safe. The payment processor has the PCI Service Provider Level 1 certification⁴. This is the highest level of certification you can get in the payments industry.
Shopify emphasizes security, and this is obvious with the platform’s use of top security tools.
The appropriate tax will be calculated as per your shipping address location.
We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfil your order, and may be used for internal analytical purposes. We will not sell or redistribute your information to anyone.
Your privacy is important to OMG. This Privacy Policy provides information about the personal information that OMG collects, and the ways in which OMG uses that personal information.
Information about your use of this website (including but not limited to name, address, phone, fax, e-mail address and business information (if applicable);
Information that you provide for the purpose of registering with the website (including but not limited to name, address, phone, fax, e-mail address and business information (if applicable);
Information about transactions carried out over this website (including but not limited to name, address, phone, fax, e-mail address and business information (if applicable);
Information that you provide for the purpose of subscribing to the website services (including but not limited to name, address, phone, fax, e-mail address and business information (if applicable); and
Any other information that you send to OMG.
OMG may use your personal information to:
Administer this website;
Personalise the website for you;
Enable your access to and use of the website services;
Send you products that you purchase;
Send you statements and invoices;
Collect payments from you; and
Send you marketing communications (if you requested to receive marketing emails).
Where OMG discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, OMG may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend it’s legal rights.
OMG will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
OMG will store all the personal information you provide on its hosting partners server.
GREAT NEWS!
orders received before 12pm Monday to Friday will be posted the same day!
