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ORDERS PLACED BEFORE 11AM AEST WILL BE DISPATCHED THE SAME DAY.

OMG Herbal Tea is one of Australia’s biggest suppliers of delicious Herbal Tea!

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FAQS

GENERAL

DO YOU OFFER FREE SAMPLES?

Unfortunately we do not offer free product samples on request.

From time to time we may send out new product samples with orders but this cannot be guaranteed.

Our smallest size is 3g which is a great size if your wanting to sample a product.

WHAT IS YOUR STRONGEST BLEND?

Gold Caution is currently our strongest blend

Go to Gold Caution

POSTAGE

I HAVE ENTERED THE WRONG ADDRESS AT CHECKOUT, WHAT NOW?

If your address is incorrect, and delivered to a different address:

we are not liable or obligated to replace the order.

If the address is incorrect and returned to the warehouse:

there will be an $8 repacking fee and $16 reposting fee. your order will not be resent until the original order has been received the fee’s have been paid.

I have placed an order, when will it be sent?

Orders placed before 11am AEST will be dispatched the same day.

Orders placed after 11am AEST will be dispatched the next business day.

Please note:

Our operating times are Monday – Friday 9am – 5pm

We DO NOT process orders on weekends OR public holidays.

Please refer to Christmas and Easter closure dates.

Where is my tracking?

Your tracking will be updated after 12pm AEST, Monday – Friday.

IMPORTANT! If you have not received an email please double check your junk/spam mail.

It is taking longer than expected... why?

There may be a disruption that impedes the ability of Australia Post to deliver on time.

View Domestic delivery disruptions and service updates HERE

RETURNS

I did not receive my order!

If product is not received after 10 days of the final date of the estimated shipping time, we will endeavour to rectify with Australia Post.

If there is a delay due to unforeseen circumstances, you will have to wait for the order to arrive.

If your order is deemed “lost in transit” by Australia Post you will be eligible for a replacement.

Do you offer refunds?

We DO NOT offer refunds. If you are not 100% happy with your purchase, please contact us within 3 days of receiving your order and we will organise for the product to be returned. If we deem the product to be unsatisfactory and not to the standard advertised we will replace your order.

OUR RIGHT TO REFUSE SERVICE: OMG staff reserve the right to refuse service to customers who are abusive, irrational, or continually harass or heckle staff via, (but not limited to) email, sms, phone call etc. If a staff member feels threatened or unfairly mistreated: Your order will not be dispatched. Your (undispatched order) payment will be refunded. Future order attempts will be declined.

NEWSLETTER

Stay up to date with new blends, announcements, offers, and more!

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OPENING HOURS:

MON-FRI – 9AM-5PM

SAT/SUN – CLOSED

PUBLIC HOLIDAYS – CLOSED

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